Key Metrics Controlling in maintenance and operation
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Cost Control & Efficiency Improvement in Maintenance and Operation
In this seminar, you will learn how to use a key figure system to control the costs of maintaining and operating your IT products while increasing efficiency.
Module 3: IT Products
Gain insights into proven methods for cost control and performance improvement in maintenance and operations. Optimize your processes through a better understanding of service level management and IT performance management.
Topics:
- Maintenance and operation - scope and process
- Service Level Management
- Cost development
- IT Performance Management
Your benefits:
- Practical solutions for cost control and efficiency improvement
- Improvement of service quality and performance
- Optimization of maintenance and operation processes
Target group:
IT project managers, Scrum Masters, Product Owners, PMO, IT controllers, team leaders